Commerce
June 26, 2014
Client satisfaction measurement should go beyond checking boxes
By Sarah Jones
NEW YORK – The consumer’s voice needs to be more a part of the measurement of client satisfaction than numbers, said an executive from Automatic Data Processing June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”
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","iv":"57426b22c960b86b69844c5d51fee06c","s":"c9ca8cf751bb2c3c"}
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