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Louis Vuitton x NBA: Good play or a step out of bounds?
February 12, 2020 By

As much as luxury marketers must remain culturally relevant, and streetwear and team sports including the NBA are important cultural touch points for the younger generation that Louis Vuitton and other legacy luxury houses must cultivate, this collaboration might be stretching the brand too far.

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China’s outbound tourism potential after the coronavirus issue is tackled
February 11, 2020 By

Bear in mind that just 7 percent of Chinese citizens have passports, compared to 40 percent of Americans.

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Marketers’ access to data is being seriously impeded
February 10, 2020 By

Marketers might hate abiding by new data restrictions, but doing nothing is not an option – as they will soon find out.

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When authentic watches turn into counterfeits: The Rolex case
February 7, 2020 By

Authentic goods that are altered can, depending on how extensively they are altered, turn into what the law considers counterfeits. That is what Rolex is claiming.

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It is time for the retail industry to challenge the tech titans
February 6, 2020 By

Four technology companies – Apple, Amazon, Alphabet (Google) and Facebook – have a collective market capitalization of more than $3 trillion. That is 15 percent of U.S. GDP.

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Sephora’s already-great Beauty Insider loyalty program is getting even better
February 5, 2020 By

Looking across the retail loyalty landscape, most programs focus on transactional loyalty, doing whatever it takes to make the next sale, which usually hinges on a discount. Not so for Sephora.

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Changing Indian luxury landscape: What it means for luxury brands
February 4, 2020 By

Considering the cultural diversity, geographic divide, challenging political and economic environment, brands would do well to take note of the key performance drivers and trends driving luxury consumption in India.

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What is next for Harry and Meghan’s Sussex Royal brand?
February 4, 2020 By

The Duke and Duchess of Sussex are reimagining the role of royalty in a 21st-century millennial way.

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Embrace the new 4Ps: Evolution of the 2020 consumer
January 30, 2020 By

Consumers have changed tremendously in the past two decades, and businesses will fail if they cannot genuinely adapt.

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What millennials are looking for to decorate their homes
January 29, 2020 By

Now that millennials – the largest American generation in history some 80 million-strong – are aging into the prime years for buying home furnishings, it should be glory days for furniture and home furnishings stores. But that is decidedly not the case.

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We are in the middle of experience wars
January 27, 2020 By

The changing role of the store has far-reaching implications for the entire retail organization.

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3 skills that will dictate future customer service
January 27, 2020 By

Artificial intelligence (AI) has shaken up customer service.

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Marketers should look beyond just data
January 24, 2020 By

The initial delight around a curated advertising experience has been met with recent blowback around data privacy.

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Giving audio advertising a shot
January 16, 2020 By

Whether it is streaming music, listening to the radio, or tuning into new podcasts, consumers are connecting with digital audio at an increasing rate. It is time for advertisers to take note.

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Cannabis: Making a case for luxury to dive in
January 15, 2020 By

Laws are changing. Tastes evolving. Disruptive products, ready to launch. Because of the many uses of cannabis, now is the time for the luxury and lifestyle industries to step in and figure out their cannabis play.

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Amazon: Right fit for luxury goods?
January 14, 2020 By

You have certainly heard of caveat emptor, putting the onus on consumers to garner the knowledge and legitimacy of a sale.

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FTC cracks down on online review fraud
January 8, 2020 By

Most companies involved in marketing and promotion would never engage in blatant dishonesty. They need to be aware that any chicanery in ratings and reviews may well be scrutinized.

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6 key trends reinventing the luxury retail industry
January 7, 2020 By

Luxury companies are reassessing the value of brand history and heritage for their new consumers: millennials and Gen Z.

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Demise of the US shopping mall? Think again
January 2, 2020 By

Key to the continued growth of luxury brands and retailers, U.S. shopping centers and malls are not uniformly afflicted by the rise of ecommerce or urbanization.

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B2C and B2B marketing are converging: Will you adapt?
January 2, 2020 By

This shift is happening, in part, because more brands serve both consumers and businesses, as when a B2C luxury bed-sheet startup lands a contract with a national hotel chain.

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Nordstrom New York: A retail experience assessment
December 30, 2019 By

The exterior is designed to impress, and the waved glass fascia windows certainly do that. You would expect this theme to be carried through the entrance and into the store, creating grand and playful moments.

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