Luxury Daily
The authority in luxury news.
Nov. 12, 2024
  1. ‘Hermès in the Making’ pop-up continues world tour in Zurich
  2. Artist Esther Mahlangu to debut new work at SCOPE Art Show’s 2024 Miami edition
  3. Nearly 40pc of fashion execs foresee industry conditions worsening in 2025: McKinsey
  4. Bentley anticipates first electric SUV, arriving in 2026
  5. Burberry appoints new chief product merchandising officer
  6. Lanvin official outfitter of AS Monaco basketball team
  7. Improving mine-to-market traceability remains critical: Natural Diamond Council
  8. Marina Bay Sands goes ‘Above Beyond' with multimillion-dollar rebrand
  9. LVMH partners with Swire Properties towards sustainability in China
  10. Diageo launches new division for luxury brands, experiences
Comment
  • Email
  • Print
  • Reprints
  • ARTICLE TOOLS SPONSOR

Retail

Brands, retailers must support customer service options with digital tools

October 4, 2017

Luxury brands rank near the top in a number of categories including live-chat and in-store technology. Image credit: Michael Kors, fall 2017

 

By Danny Parisi

As retail moves beyond the traditional store and ecommerce outlet, brands need to use every digital tool available to meet consumers' high standards for customer service.

To read the entire article, please subscribe or
 
LATEST HEADLINES
MOST POPULAR
  1. ‘Hermès in the Making’ pop-up continues world tour in Zurich
  2. Artist Esther Mahlangu to debut new work at SCOPE Art Show’s 2024 Miami edition
  3. Nearly 40pc of fashion execs foresee industry conditions worsening in 2025: McKinsey
  4. Bentley anticipates first electric SUV, arriving in 2026
  5. Burberry appoints new chief product merchandising officer
  6. Lanvin official outfitter of AS Monaco basketball team
  7. Improving mine-to-market traceability remains critical: Natural Diamond Council
  8. Marina Bay Sands goes ‘Above Beyond' with multimillion-dollar rebrand
  9. LVMH partners with Swire Properties towards sustainability in China
  10. Diageo launches new division for luxury brands, experiences
VIDEOS
More Videos

MORE IN Retail
Loro Piana, Harrods celebrate holidays
Manolo Blahnik opens first Shanghai store
Marina Bay Sands goes ‘Above Beyond’ with multimillion-dollar rebrand
RH Raleigh, The Gallery at North Hills opens in Carolinas
Secondhand fashion carries new marketing effort from eBay
Creative director joins ranks at Harvey Nichols



RECENT ARTICLES
Loro Piana, Harrods celebrate holidays
Diageo launches new division for luxury brands, experiences
Manolo Blahnik opens first Shanghai store

Artist Esther Mahlangu to debut new work at SCOPE Art Show’s 2024 Miami edition
Lanvin official outfitter of AS Monaco basketball team
Bentley anticipates first electric SUV, arriving in 2026