NEW YORK – A brand must organize, map and socialize a customer experience ecosystem to make consumers' journey as easy and enjoyable as possible, according to an expert at Forrester’s Customer Experience Forum 2011.
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","iv":"716fcaf43a343ebbe06fc9eda061e075","s":"85a7595fa7314716"}