A study by The Luxury Institute found that Bergdorf Goodman and Nordstrom excel far better than other retailers at having a top-notch overall shopping and customer service experience for their affluent consumers.
This was the key findings of the report titled “Luxury Consumer Experience Index.” Respondents rated retailers on store personnel, the shopping environment and whether the overall experience resulted in complete satisfaction.
{"ct":"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","iv":"11b92f5c824283b3b52671daee9444dc","s":"82e1817d303946cb"}