A study by The Luxury Institute found that Bergdorf Goodman and Nordstrom excel far better than other retailers at having a top-notch overall shopping and customer service experience for their affluent consumers.
This was the key findings of the report titled “Luxury Consumer Experience Index.” Respondents rated retailers on store personnel, the shopping environment and whether the overall experience resulted in complete satisfaction.
{"ct":"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","iv":"b45bc3af6daa45bc867bfbd54ecd7e41","s":"84b954f466975765"}