Financial services
April 18, 2022
Banks and wealth management firms need to be more customer-focused. Image credit: Clarfeld
By Sarah Ramirez
The financial services sector will have to move in a more customer-focused direction as consumer expectations have evolved.
{"ct":"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","iv":"0b7a1d5f8630657fedd0eccaca851e44","s":"598a813981cb549c"}
Share your thoughts. Click here