Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"c2f2fc492de5d5f2a98af033f2644cf3","s":"98ba7385ddf489bc"}
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