Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"2b8e410e8962a10953d307fa77665074","s":"3517f4be54d6fae5"}
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