Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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oB+slWzm54jYSeFUFFzvHq8l9K0JHFU38p+6fzmSr\/2\/G9+lHBwXTCmbG\/6EWf8hZsmDrPIC2reF8aN23p1hkKxYhinGttSoBTflWmUGfK+P8fp8LkenZFO0rYmbDVHM6OKtlMsdQl+\/HoYbijMohzRlRFzE0W+5OgsbwmGEK9d6EM\/WOqRzkEBoZ0r9y1JOfihBOk1gh1+MU0A1ZEqTrw+mFtxFcIVOR85BpntQH7DZkxzkE6K20+uplCIHlYJNlkwU0Og8rVUInk579I6J9aI88jRIsaO+PaxYM\/AcpgPvPEB0nxcRYj+ViBIc9oSN0VyLje\/rUTNU39pdthLQucV5FosnWeoyI\/+c7\/pEikQk80AV\/03r9Jxt1KfdvY2EcTDsJ4ONgmmT55lD9ZwUb\/rCC+0LUWlCU3cdNtrynOQuJhOAPSbb\/dYnTnDaPb8RoLZyPspQBaihzXUjxD2UQdWNs0HdAt2zEVnIxmLqzeiHJGUGZLnHaiHFP+2CkgFO70ct+Vd3+CanDLKgZ00EIg\/qoFE+UlXaNf6TaAKcgqbYvun2L5nHsOgdsvPec3gftNDcWmoHaLQnLuD0x4lzvjP8qUVMd8OEzvcvtnLXBNRX149PdcW7tsr6F7DDnWfQsYAwdrpgYfh1ASCuaEVOxpIF5sCxGt4CFM1N5q0NlZUE4+PotyKiq1Ikpm69Gh2oyoup32v9zyb\/pjy8CnyeaotLnnrS9QksCkMywn6BLFy7PeF2y3LRWoMgHoFaKF3q4sQD6A0A03HkdrRbfbdrWqg7dGlU5ND+mLwqNw0x0gHjqE1dg6jpvRtuBXC6GgDlxTpgpZxum+SdMJvGHZSZyqcfqHThaJbfCUNtjeeEZUKNifNbz4YWCvqaPKMkR5755wELsu\/epjJyI7kNt+HGA\/tLAJBnPl1ujr9sdb4mEn00IF7ME1h96kGgwzDgoZMYCRV7Ml62s+2zT0cXzqhKsJdD7rV9GpPuJd2AKERGoEwtG\/EKYL1g7iw4EUlWc0uaqgjbb9De+cXALZaG3jG4LsMY67cICld9Lh6Cpf\/maAwF0vPPJ83iGi65a3Av04TO\/K6eBhbGFetQV+\/XyYMGw1O+lDVZDmNP9du3fLL+rbzXVyHGyv6PsupeducN\/HFnY1nTqCOpf29ivfsh9sAonX7\/xngudLQAr3hH19k+IunvQidVOj9svhZanCo4O+lQhkeOmwyisPu7wwkhSnPahtCdtRfuNXCP7NRVrP1GV+y6DZtwHa3\/NwQ57p\/nR\/0OaSNE7EKTyHKuSe++ei984MjP\/Apleog06nQVCBPRlui7a8cAgEjVnsjE1pfs4l+JHdk9kqH\/VBiM+pSr4rjv6iSyU7k4Vve5KrMmee3u3XjwYxWWaMQJTUExYgJN5\/6QFjDd3BsJ1VxZDnoI9xEYP9yMcwe6AKEdAw5rxf0sHWR2e6607jDJ1eWqxSZ\/j4zg\/swwFt68Y58xV344XVt0AcljgH\/FT3woiI7nGTVWq7d79fCKyVgy1zO67u9eHr+LwytvUn5NPL3aQaOyI0lmY71LBsfbv+\/SuPoHIBiZ+aNveObI0el6HD\/BQQLRMt9gwa42xqdi+NVZ+N+UCdabhUIP5T4vR\/S+pxEqQpxL+HRKZsySNIDBPE7Vs1TOp5JGm0lik4rLAPYE+eLv+4ZoBuOj3x\/UH9heW2bSb3zDtvPuDsitq37k45Tu631R\/4fcMZRHX8fqDpKU2sAqypa23WeIpIyqWOaOSLfPtZMvOrqMiE3VpKyGqK29AyJblBDeaID4K2fuKMSKUNpe3N0bDMbTpWkDvilPv\/10LpOG\/lXR7magA5GE60FfrhI3caAl8ar4o9JrdfTaxksq3RsligpGK16h4fjNv6bYEC7slNi8nyEtzwxkSgrQOEmVEQ7vfNPYB+aklgC\/9uauE1niHqsIhiwRhDGc\/ZFka\/reOBCi4lLV+UNXimnadIPuf9hot3f8c2sCOau3bAAIHgyuf\/L2hGnlfl4kU+sr6dF1\/oZ4wHanEV\/0magWE\/lcwjH8bM5Z1NXh6u1yVsYZLALj8Ipejzcpol4u8htC+ccWPAfdeu\/BPBR1p8F48pRPf1Q+bcAsTbF1cRAqJ0BkQAtwvkcm\/x+3XD1Pc\/JMlzj8C4ThY\/srr1x2dvJGMsQXZwYB7qsAQh6wK4+Uvv4RonZDNYOnqZ4CxPug2i+ReVsYlEZLENXoVy6WCrltq7Nla6f17P2wKNSJs3wvWGCLgh3IThEtiZMCvygIdqTYoD+rX6LQ7bNClod7tvrNzKR8TCvY87u3XPukbbioUv2in\/YypyPM+QfJjLlHGcvvR1qPD3EJvJzh3dVmGxFJTjb+AjJYdk\/qL03i1GwQDkC0AmYm\/Ie30Og\/Qu2Vhs5xAT8Xt2apvlmuoKOX8TYg8UcxJjJRX0diG0qkismPpD9MKvxj3LrWLhTTLbwZBvzSuJh825zjqjMW0o3S5syK91H6XGy\/cUOl5kcT6cGsIBi07QdoyABTgvUY\/VcOE1MbdTeds61ZRGg2WMIeJNqMOecVLGAaj5Lfoy\/6K472MUng7aYCqyLpDQkPOvJtm2rZrttolK3+PnlT+wuqkv3uBjAX0v2SfWfVkXf0qHgaUAKZSscIJX0fMgAK8sTQB6lRdUmBJMz1riUol+y11V4R5Nwk3cryTbif8JAK9Qjp64OY+Ke4dMmTAgMhzsT5U+JyI6\/1OoAYZesF10BIv09OStUsozlfxbIbbHBt3Lex4hDnDIHJ+KA116g10J3rzHJaU0k9GYQN+yuOs6xMZjfXdnF9u5A665aSyp\/cOWPsWvkG\/0iyLtEZdy4lyn8sQAytKNXKjiPL8jorO5\/wXqUpcXe1sFUA1km3TPWGN5tU+g0\/xaqjti1R5hiQWhlpHzWmaK0PYJR5v6Gt8MsUuPhZZ4Ja\/K7pS53NftYCj2FTnP8DKXc\/ou5xuK16SLOZ2i+OfRI3yCPAU7\/5EL86LcuaYRoQpdQ2uccqSMr30p6Bv1BYKUmafoUxXJ+U\/Ru0UwwNLVWd16J1AHv0YVfiEtLBBF3QV+yxamAVBx7d+e1s7XmZGdsJglBdjGGNAD0QNZ0RmEKNMmS8662OHRg9CxqKlmmgu8O6xxuhxZ3stIbRab27owX7fL5N8nokzeQE9O6ofJqGwh8A8jYFdygZ8SLlwtwhMT3jl3tXfCm33vOl+R+P1Y\/mnUYWIrsYuHsCN9ouOwog9Y7we2eNTxrDW+\/RjM77MrjfVq2FmqYubA3glC3BrprjIv7jxPiIgWTBSkl1a\/Iap2K1xDqjt4VAqZWdJhUQi235xWyj4SeNs8MSHD0ktPa6Wvr1WUxmVNuKsg9E4lLmujeQlq2cuAvwNDCa2Fnyr7u0xgBGcwOAlXqeVYFUguOY+1GvmLrP03e0lTOmqTh\/g1y5VqqqeEOD5mZ+OoARpVy6RbU4e6WwxOp7eRiILkppCo8Y2mJ\/GS3kE4wRVDCwlCgr+tHIPYcFucoUGtBKLwibZTfmSfX3MXNB+h6eHrletbLz3qT+1VK2nk5+6hUw5njMXTYDvoqisgsKxUyk9ogjFsVUu0+P\/8YHA\/x4ZcBVsnwracjkZWUi2j6L9OXndvJTlX96ZTdPMKJA9\/HdTQ8z01RpABGeizdOg0YCDyreHoamxSfVxI+wGzOCRd5\/5bZRwyd77fzB4A7QlaFoKgrtdgKU\/XOWD\/edmD5uujpR\/6jf+Y5Tp8wdH1MKIIlliGnbkSUlY8JzNdLEnANoQHhfHGbOMn+eEVCrXzNcusH5KoXdQjpQDym5gx2CapNYSeX9YcdNq\/oPVpJ04JxZwn0crGATxjlNN+rmY4lzQ0iuf+m7Bm\/JthBRnasolieBHZ0ggFKXSQN3GcDAs1qFLduBTVx003ju1hHIX1WGVRGyE\/4dK82w2dJezrfaXo05x71PlFg8VMBpuE\/Q59QxM2yNGFVQuRn96VRBXWxmBE50AYyhd08UNdlAjTAtza576usWrSqv94Z6Zi8ALJSjUXrRnzoN+7iiQXadzg7lhFz8MeiU+BEEzGXFy4lvOV\/P5XE48\/WEIAKQyRvmrPTwWDLOJWW4lxhzpmByVd+er7YwEuRoniGvNJk05XHoeihGWFNabhBVEgJybv00vquMb3KD5JILjmNQluBJalDW8vpRO+6oSumI7uo8v9EzKgPIvEJVsRmcaj5fwU5+0NuNOXyhogXtzJgRxlYu1fv1J\/q0RvrYpJz6gH2346BZOXTpcdnDjcApXqb3x\/xDWp21KVUoQI+r16CShoKBvP+DYQ+yd+YdZ7rqdfqtiq3UyK7AUji0MZtv74IrNoms26PKl5d+jMOCLM+cc+6XoK1noF6EScK116xYHxS2og2tMwktc3klAtSRvjyjPFs9FsF6jca3IUOpxOpfS3MUITdyelDN9szp9TUePPh3JMWJJibu+JH5CFPrlEt7ruoMgG3ZmfOPQ2ZBVZmYwv4KnbSzp8vomPVNtsQuwCRzRHtKTsi6qjGmVBGfg0G\/5peiZ\/cHN0pZeN0YMzXWU\/OwAVpeVdLQ==","iv":"41445117fa09b44c2dca7b4961e0e2d4","s":"22438a4b17a62709"}
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