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Nov. 22, 2024
  1. Off the Cuff: A Q&A with Steinway & Sons' Ben Steiner
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Retail

Amid rapidly advancing technology, brands cannot lose sight of customer

October 17, 2017

Today's customers are more knowledgable than ever before and brands must meet them halfway. Image credit: Cadillac

 

By Danny Parisi

NEW YORK – Luxury consumers are willing to pay extra for the convenience of a premium customer service experience, and brands need to make sure they are putting customer service at the forefront of their strategies.

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  1. Off the Cuff: A Q&A with Steinway & Sons' Ben Steiner
  2. Hublot nods to tennis champion Novak Djokovic with custom chronograph
  3. Roche Bobois furnishes boutique resort in Turks and Caicos
  4. EssilorLuxottica establishes Inclusion Committee
  5. Home office boom fading in favor of living room, kitchen refurbs: 1stDibs
  6. Louis Vuitton opens applications for biennial Watch Prize
  7. Luxury Unfiltered: Hermès and Patek Philippe prove trust is the true luxury
  8. Baccarat pulls incoming CEO from Printemps
  9. The Ritz Carlton, Missoni launch beach club in Bali
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