Multichannel
June 26, 2013
By Erin Shea
NEW YORK – An Audi of America executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said that by redefining the employee experience, the brand was able to boost customer loyalty by 7.5 percent from 2009-2013.
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","iv":"63ab749dcc607f1bd8a064a4f3e5345f","s":"c79ef3792f83889f"}
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