Multichannel
June 26, 2013
By Erin Shea
NEW YORK – An Audi of America executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said that by redefining the employee experience, the brand was able to boost customer loyalty by 7.5 percent from 2009-2013.
{"ct":"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","iv":"a215ed073233456069f86ca0cf301211","s":"e196d30ab8c49088"}
Share your thoughts. Click here