Multichannel
June 26, 2013
By Erin Shea
NEW YORK – An Audi of America executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said that by redefining the employee experience, the brand was able to boost customer loyalty by 7.5 percent from 2009-2013.
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","iv":"e10484d8c7755ecf61dfcb78a91976c6","s":"84f350d48aa9af0d"}
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