NEW YORK - A Forrester Research executive at Luxury Daily’s Luxury FirstLook: Strategy 2013 conference said that customer experience correlates to loyalty. Therefore, luxury marketers must create a tailored approach since it is rare for the same experience to work for multiple brands.
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","iv":"ef4f5cf80d6d6cba585373a17c2c0233","s":"e9df5f05623f65dd"}