Retail
April 13, 2022
Shoppers want the same level of customer service across channels. Image credit: Nuance
By Sarah Ramirez
Consumer loyalty is easier to lose than it is to gain, so brands and retailers need to ensure even minor interactions deliver quality customer experience.
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","iv":"3125b66407d6cb8c70be462a79295a09","s":"09289f22f6181085"}
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