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Retail

Consumers seek improved fluency, adaptability from chatbots

June 23, 2021

More than half of respondents from a new survey said they would like to use a chatbot to connect with an employee for advice or to get support for finding specific products. Image credit: Unsplash

 

By Katie Tamola

As COVID-19 restrictions are continuously lifted, many shoppers may still stick to online shopping, continuing to rely on tools such as chatbots and product recommendations.

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  1. The 1916 Company teams up with Australian pro golfer Min Woo Lee
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  3. Dior paints portrait of founder in biography
  4. Luxury Unfiltered: How Gen Z is turning the Birkin into Wall Street’s hottest commodity
  5. Dolce & Gabbana moves into Madison Avenue flagship
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  7. 2024: The challenge for luxury amid global and regulatory changes
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