Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"90db4b23898341891fd70721b976cf37","s":"6b9fed66525f99f8"}
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