Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"d2cdd79550ba40e48e152399742f32bd","s":"0062137dd91edb49"}
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