NEW YORK – The consumer is the center of a company’s business and an “omni-channel presence” must be implemented to ensure that the customer experience is at its peak, the top Neiman Marcus Group executive said at the NYU Stern School of Business Luxury & Retail Conference 2011.
An omni-channel presence refers to a completely seamless transition between all channels, even more so than a multichannel strategy. Both Neiman Marcus and Bergdorf Goodman pride themselves on delivering customer service in all channels, including in-store, mobile and online.
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","iv":"a4981b134ca9e9ab72d86d1b72c6ee43","s":"d5d819d849d5d5eb"}