Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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","iv":"89d9014089d00aae7ad46e1b60884d6d","s":"98b462743e18d52a"}
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