Despite changes in technology, consumer habits and marketing, customer service still remains the consistent business driver in the luxury industry, according to Ira Neimark, former CEO of New York-based department store Bergdorf Goodman.
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","iv":"408e240725b3e463009fbabeef6ab3a0","s":"6242ee64813a5948"}