Retail
June 4, 2020
Considering how badly Western retailers were struggling pre-COVID-19, department stores would be wise to look at China’s “New Retail” model for inspiration. Image credit: Shutterstock
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","iv":"ef2fa7228d009e761c7ffcd2ccb1c6ef","s":"836aef9781a87dae"}
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