Luxury retailers such as Nordstrom, Saks Fifth Avenue, Bloomingdale’s and Neiman Marcus blew independent luxury brands out of the water in digital presence, customer service and accessibility in the Inaugural Luxury Mystery Shopping study by the e-tailing group.
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","iv":"7b34812b24c7bd08198d5fddd150dbfa","s":"148b733e73ddba4f"}