Marketing
October 11, 2019
Most important in the customer experience is the post-purchase engagement. Image credit: Narvar
By Sarah Jones
NEW YORK – Customer experience is about consumers’ perceptions of their interactions with a brand, and their memories are largely tied to the emotions they feel throughout their journey.
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kaM5VSD6UVfJ7T1RQXqOjxNb9VoCKSpJBrAeL48FLrBDfF+TjktNXo2\/1pBXjeCd3QFGVKCtLWDJuQTV0CtBoopSSBG8RSTB8WNKmxctJTLqDeiDj5s4+\/FAQV6RgHqhKpEOuEoj8EmqSz8dSKiTq564Kd5DSDWM4Ok80tiL1fPLdKPa7fc22RtYLBBY70VXBgMNxUbsW7YzmriJEo4iYT2x\/sPQLdy0hPgZ+RWLMw3yteXCTavbC+IGsyqOSUUs9V7f88w+ATP5NxycXesk0zx67SJqHaCQ9o9D30PT32vNSNUcWhPXLyUEtmGJRTro36qk7AezhUSt+l9qNmj21D8nQ2NiNSc2KFSN4eaEULyrKVj7z7yNRPGp3F5J00YHFbLG1lJYfVHIeL1QVTNgoSJaifdk4io1zrZKwI67U2rDrKK6C29CSNBDb7RcdUOKWSJKKXISNKX7\/+ptm7GYyeroV0ZEBaUKfZfRpONb81uRUfj6aHaTeMgdJ40RVZZ+4pMofeqmUvDa4pa0ata5QdOUvglJqzUIO98kpnbSMhAnkYxKEyBctm8V02EOYGx1Lt\/UltqW5b7sFGNm18FmWXZGqim\/Gi2iWbTzLBPS5R7BJ3fsdcUTH6TpQMP1cNtNmMPV69NtDlh5v7iaKP9A6rJAif6RhndP+Hpxmx8c6+ELJtbDX9TI687C8QtNoc9AM75uu+vJVK1WAky1xuTznG8iSqDQrHmNlvFVH6r5bsQfMZT8XfaSmURKAASSQ755k9Ca0NruIGMs8ze5K63Lo\/urdIKDCulpzjtfjRztp+Hfbu7dyolc2f6frY1rxRp5lKPDXyBiV+\/KVo+\/17anPBVSSmyRJssJVqFW\/KjVJ80MeWJ9se7FZTIKUArBFzFUv561XQwK708jU59RjxF6qOJgxKmFLpfnavqkgnZwnoWQYuYorR1AXx25df\/220vm8ddt4HuKvZ87Y5T7L7KmZwqpTB0ZYW8tQUlXKfhuLy3Lj\/G7wwhsC6sDBJ8dHXJMnuubDwCNJa9ZAV3+b3Eps0kB1Ax\/FfjG0YiQV\/TGzezpMJ80\/T1orXB4n81Ztn+DS1TdLZgBzOrkq0D2p0jPDtjizsIdkLgZY9b8EIaHyle8pYQK3MYPBKU4AEv+yIbG0LE3ku6AtXIPDEYj9hc7Sj76vmKcgDI7DX0Ad6Ua6pd\/Vp3v3VJElLEn2PurafzBmJXlCPYe8HQUtYHIOsUiJkvZkE0qPS\/Zlu3AIn1cLCC3eqYEan9hrhbgmY9dGPoiVZw6jl\/aMsuE4qL24iky+0A5YPqWiURU0\/MeWJsmY+DoXyADhK5g78mk2vpQpP0DMSiDcdd+9WZe5FUaFmMOQ69cGfQmHwbLvtMNhC93BgjUIGsqXUEri91s1uwRtUH46+O+aLF0zomFyiq8xEKeZFvwWrx1hYsP0rLRYDA3ad+HUSnZwvGKg8I8miN8toyHvGjBQ8HDhNrM1epSVDLD9NflECgL6uuzQFKlmcGtRbLVqnyn\/tw2v\/YVQ7aYX+qzoqq84i768SxfviDMeVtpJ9AtlS1vUSNRVeWe9x4OcIZdhryajD7PPInuUjaCvBVIcSblAbud3u0FtrI1VXEX+9B3B58K3H9kOQmfUoCNp8aaMmWLFxW3VkvaV7PyApzwqejR7nwvMYb8hnUTWOOXTtlNnkH+3pkoY1HvYR8Lw9TQ2bkAom0pwtIfHjfHrinjJ4vuNs+dGPpmGhEdEILFq8RiMldNzQ0CE87EY+VliOVmyVLbqTN7EDV392zZQPQRgm\/vuxXKrIrUh+XCC0PN7E0jg9wp\/UHXpkNxjO78u6xYi0rTLimlZ6JefY+m3U\/j5d33qJLIkS7ruOdLxQ\/PkaMq9uzp9wwPc7oyp8oIvE7hW0d1P2tTrvqaAG8x5X4PKOSCYLICD5X5zEKrjLLvFUm85\/BgmqUgltCRoLkAiZ4r2zcUtno\/fS\/WnL+3HpDYJZonCBTmVBSdHTrHYFlAy5OflufQErvT4c2TTe7vmIlhaJIgMxoxcDvsPaloxgU6lnPweTs40lmJqDCvySYIo+nf+TeSItO2oCw\/dYslf02e8hLbLGcEUgjvgiRQ9cBMdCN039mzn1mg68m1603lW+PtbP6BaDDf7Cc8cCtVZC3KAWf+p2q98IolWpD1Chc3yF6ApVMAzB3YGXMilo3qZVhYGKYpxf3cxbWNK0y+cX\/GvY7s7oKZUEs6\/zgv+2f3oIFmG0y8GkR3MwfotQMemXVqWIXQ5OGzfFCQNIQNtl3NIEgWcx49BLRrAWqRVSAEqim9tP8K\/2CA94LMQYmgkaxfDGTSYkms7IO7rGCVL0hcsX8p14IZ5z70HeneDaGJHw3mttryd79GYYeFrX8JIhTO7nv\/AUVVu6\/BZquPgiEl3JMXJM5FQ\/Y5hCI5Y\/q+YG859PKowfKBiRxSyII8kTvhSqiG\/FTEOuOBdtuZE2XBjCFAy9zSEIhEsrjCt3k3XlN2m\/mDazfFLJeIXsaWuO1zOTdwfL3d0\/XTOFvmpvGheACpmNc\/Ymb5Uw+riBQT0R6b8RC6\/Y5d9TW9Hn4TIuHsn8diCsOt2FGAzwUBQXdaO0h3JmNkkV3q1F\/yWinNWnZ2eXZQiX2dR\/S5\/gvDQ2SIAIO\/vYdoUgduPe0VrdRVJrZ9k7SZELD4OadQljvwJobuhvn+jUpEE+jgGBD6Wisz48z89S02LnHwhSZPbEJfS9TAQLj1XvmutGOG9jlO74yL1whalg3gAsbPbUwrc61CBTM63VTfi3tRDWAUkIeR4x3N+Eo457kndv4FQMRDg93zBqphLSLH85IH\/7MFaNUNFW\/mGFYIr\/9PTzJ8StAYFMJzRSPzuLE7tEX+ZwyJEzmz5xduRUBDrR8zNOTP9j0Hbk1YSk1LWv1FSyO5u7z7nRRCNoruzmBAeXx5X\/hraHuadhgy3L1VsM4RVnS6I\/wzWjo0j8Qb5dV1uGabZ5i9bDH\/Y1QhZ\/kfDhFY3jz2fTRFJR8uRsOB9jjDIq7MKWPX9+Ry5I3iJvxuqmmdELFXk7\/cQt0nkOekglJLCZFlPvy9xYQ6Mr3mxWd\/\/DzyVQWs0KZcgO0swxzMdaB8fTDmVmrMte8qW72xxyutLBCRerGZkXRlnadkb48qacwm64G8jykZtgkfeFKxKmpmE2eDOg0nw72gg0TVkcvHB+e6PfIim37o7nMl6mEUIvcTQJLG3F\/JB8OI\/wNf0iz+EnM7W+PA0Yy6FF97JSpkUKj+H85BgTLLM33y3f30ZZUOzQU03IK92zCqiv93eORMIu+TeNMDBmLZaOJhpnsHHGwH17Eoxr0WYQZS\/CcCWI9qf01y\/i0\/y85Qb+xEzYjsHmu9hgHrI1eizSM2yfN8Ve+oISEX5D9vWpjSYypXee5PVvJnW0vRS\/owAedxoZ\/w\/2I6X052cDQjFVyhPhvrqyWrR8K+1+qBPYrlOpaQq3fB1IyajKD+zUTiUkC6iHNCiT3BhMg4ciClNZHQfZiMdq4Dzt2yitkRo5DvuNpqOy49AvWEb68CqYX0nRPSN7Moehd3Kmf2ZTFHed2LPJbBgyZtXt2fFIdL+xS\/oshbfg6yPVRS5DbqaI9p1TFDFP8BYY6xKKea\/KJsCEU9lF0rSALmdLd0hlwB1l2qJLtaKDHKtAFhYK+9ApIqQwOEmH\/gh5HcBKf2Sp22XLqGX2tpMjH+LNfYJlTVsb3KjOi+zK0EOHgiWyJybU1L4CmSlCAGigYg6XfGBF1zqaFwdjTmDWeOMHKfN3S3usD8\/czsYF2z9MSivCVMXLQuFlHwn9dIFViysWBJZDPjRs+3c+0xuFNZ1SCcSr0TzYmI626sAyVAjy10FZq1ys+IKUSJX+XF6LZdPNI\/uxaymrdDdmwBl36vExQFagGv7hHhay4waLtGWQ2uDvDzEPVimvQwLDtrufQ7ESOaR2z\/j0PDRfYcfUgVoneUJ\/Ahe\/L6zxySqZi+OjTfPZ0ZkYF\/+RAUPTL5QYCekXbrjnvKax7MNQfgUHKni9PsSOU2XMJurxTnTrq\/fOjGYYfHv8\/dZhe\/ZUjUYWWOsd0UPXM0aCa4aUDy0J7vdphJtWS2ngHe0LIiQhqgjuP0PXVU9j0SgshzbPUckDy9r0Y8oDrMaae44RKYDKlVvbU8vclFHWzIauO6bk+vaA3hQfEYKiIQle83Ad2n19+ERFvaJ\/vVXmPEHD+kVZLjg\/Tr7sEyv8QmepXsIGbKcJHOGCMKgGdDn\/84GwjemJklu5x5TdIF3C8KBHjflPojCKzbBLjosZa6fcIivU+ZEEhbRVd4idvRHAlXo8ubjn0hWTZc3KKYGd5ZifEBL3uAEfuiISP3hf3\/X7HrZIBdmmgeBRV5FmsbQgulhK5pxT+ZNnMvFtMedFr3qVHmmijzC2OwGKUELaLRUgATkQAfLWeD\/yNrSWPyMTAMwmwhHo76pKvNdGMIoZfKFCiop\/0lGXTsU7zHs7PNh5w4zei+qQrGth5zjcunlpge3utDyzcDQGvQpYs1zWeuaFI6t0ZyGSXPK+LW7qfmaN\/UzZM4s5HIyI4E8bV\/iFRdzTmefhn0J8+Oy5Kbj90Cshul2NwNZZbrptiCg0uZ+XLeqQqcj9\/woRugCIbg7dMB7J42m1Msm4grhvbAOTfeLOid6NuGMRsQhpsteWLDAVod+ZRIss73hfXzHd0hteME6tt9gHnujpEtAd+WlWCl0gXvL8PCSoMWtaB426A9ODsphfFFTN98x\/GwV9XHRpl47yAkdhfWNtcWtymonuoh1mleaBqJ2GzZO+hcvb7uDDPt4GrGQEvYOZQlSHpZvb7uyPpoGYUxgtZNnD48m0otXJi7VKRbSaNPxPWTc979g9c3MIcvaAZRn5LO6y3OIa1cAWW5fGpgNrDJdOx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