Travel and hospitality
September 30, 2019
The Pierre is one of New York's most iconic hotels. Image credit: The Pierre
By Sarah Ramirez
NEW YORK – A client’s experience can be defined within the first 30 seconds of interaction with a brand, making first impressions pivotal.
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","iv":"58ec0a20f3e83bcbc480b0ec24cc5474","s":"9e3b544a54c01061"}
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