Marketing
September 26, 2019
Store teams are at the forefront of the customer experience. Image credit: Bloomingdale’s
By Sarah Ramirez
NEW YORK – As the importance of customer experience becomes more apparent, a growing number of luxury brands are navigating changes in their emotional identities.
{"ct":"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","iv":"3e0a34d7afe974bddd84a7ddabc9aee5","s":"cfaf62f8c9c33663"}
Share your thoughts. Click here