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Retail

Retailers risk losing repeat customers with frustrating return experiences

September 12, 2019

Retailers have the chance to make the return process smoother. Image credit: Narvar

 

By Sarah Jones

The return experience has a significant impact on shopper loyalty, but a new report finds retailers are failing to live up to consumers’ expectations for a seamless process.

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  1. Diane von Furstenberg named Icon in The Time 100
  2. UBS, Dior announce joint ‘House of Craft’ exhibit
  3. Off the Cuff: A Q&A with The Residences at The St. Regis Los Cabos' Cameron Kimball
  4. Rolex Testimonees take center stage at French Open
  5. Four Seasons Yachts previews Marina Day experiences
  6. Maserati revives racetrack driving experience
  7. Maria Grazia Chiuri leaves Dior
  8. Blancpain opens new US flagship
  9. Prada taps ‘Re-Nylon’ profits to resource environmental education
  10. Luxury Unfiltered: How brand value misalignment creates billion-dollar losses for luxury hotels
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