Marketing
August 19, 2019
Emotionally intelligent organizations offer strong customer experiences. Image credit: Four Seasons
By Sarah Ramirez
Many brands continue to underestimate the importance of emotional intelligence despite the positive impact it can have on a company’s bottom line, according to a new report from Harvard Business Review.
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","iv":"2825d00f8fb552a82479b66ce90f8e24","s":"9a5da644787b6d04"}
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