Retail
January 15, 2019
Bloomingdale's is one of the luxury retailers that has worked to combat fraudulent returns. Image credit: Bloomingdale's
By Sarah Jones
The growing popularity of cross-channel returns is creating more complexity for retailers, opening the door to greater fraud risk.
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","iv":"419652897f84ff05e037ca0d274fd96c","s":"71ed77c8a54c4c0d"}
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