Retail
June 21, 2018
Neiman Marcus was one of the highest ranked retailers in Forrester's CX Index. Image credit: Neiman Marcus
By Sarah Jones
NEW YORK – To succeed in today’s competitive retail environment, brands need to be fast, fearless and flexible, according to a Forrester analyst.
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","iv":"b43cb657b4712bce5121eb314d5baf55","s":"08e62b121c00ed85"}
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