Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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