Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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