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Multichannel

Cultivating relationships increases customer loyalty, transactions: Zappos exec

July 1, 2011

Stuart Weitzman on Zappos.com

 

By Rachel Lamb

NEW YORK – Online retailer Zappos emphasizes that taking care of customers will build relationships and brand advocates in addition to the amount of transactions, according to an executive at Luxury Interactive.

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  1. Wearables, AI at forefront of 2025’s digital trends: IMG
  2. Off the Cuff: A Q&A with Aston Martin's Marek Reichman
  3. EssilorLuxottica, Prada Group renew licensing deal
  4. Montblanc cuts ribbon on concept flagship boutique in Chengdu
  5. Estée Lauder Cos. establishes new fragrance innovation hub in Paris
  6. Mercedes-Benz rolls out AI-enhanced MBUX Voice Assistant
  7. Rolex partners with Melbourne’s National Gallery of Victoria
  8. The RealReal opens retail location in Houston
  9. BMW sets record with funds raised for education at playoff event
  10. Accor developing Sofitel Diamond Crown Hai Phong in Vietnam
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