Retail
April 26, 2018
While consumers have changed the way they shop, bricks-and-mortar retail is still vital. Image credit: Neiman Marcus.
By Brielle Jaekel
Consumers' expectations for customer service are set at such heights today that retailers lost about $37.7 billion in sales over the last 12 months due to long lines, according to a new report.
{"ct":"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","iv":"085cf5fea0709bf3977319c134dd5ea5","s":"be7d999e1e862a66"}
Share your thoughts. Click here