Advertising
June 22, 2011
By Rachel Lamb
NEW YORK - Customer satisfaction and enabling employees to help a brand deliver customer experience is what drives everything else in a company, according to a panel at the Forrester Customer Experience Forum 2011.
{"ct":"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","iv":"55cd4e8f242d0b3cea185919cf6eded3","s":"290fb151340bb69e"}
Share your thoughts. Click here