Luxury Daily, October 19, 2017 – Ecommerce is dead, says Holt Renfrew exec

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October 19, 2017

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Retail

Ecommerce is dead, says Holt Renfrew exec

NEW YORK – Canadian department store chain Holt Renfrew’s recent in-store management transformation demonstrates how omnichannel begins from within a business before extending outward to appeal to consumers.

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Strategy

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Retail

Brands must close the consumer experience gap or risk losing millennials FREE

NEW YORK – Despite attempts to keep up, there are gaps between what consumers expect from brands and retailers and what is experienced in-store.

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Retail

Choice-rich, information-armed consumers are more empowered than ever

NEW YORK – Luxury brands were once the arbiters of what was considered luxury, but now consumers dictate what is categorized as luxury and it is now the brand's job to follow consumer desire.

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Travel and hospitality

ROI of social media is vast but hard to track

NEW YORK – At Luxury Interactive 2017, a Watergate Hotel executive described that while social is not always a direct source of bookings for the hotel property, it definitely has an impact that can be hard to trace.

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Retail

Heritage brands follow online retailers in pop-up inventiveness

NEW YORK – A panel of experts during Luxury Interactive 2017 stressed the importance of taking time to develop an authentic pop-up that represents the brand before undertaking such an endeavor.

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Travel and hospitality

Laura Troy – Woman to Watch 2018

"Consumers are looking for experiences that create lasting memories that elevate their lives. They are looking for authenticity."

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News briefs

Burberry, Cartier, Etihad, McLaren, David Yurman and data – Live news

Luxury Daily's live news from Oct. 18 - Burberry gives leather remnants second life with Elvis & Kresse; Cartier puts high-jewelry on display in public exhibit; Etihad makes travel plans with Louvre Abu Dhabi; McLaren lets function influence form in upcoming “brutal” design; David Yurman serves as author for publishing debut; Digital data can help brands modernize their physical experiences.

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News briefs

Dior, real estate, Lexus and Bitcoin – News briefs

Today in luxury - Dior defends China influencer strategy, reopens Shanghai flagship; New York Billionaires' Row penthouse foreclosure auction is back on; Lexus says it is evaluating partnership with Weinstein Co; Will Dubai deals turn into a house of cards?.

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Apparel and accessories

Does Gucci really understand sustainability?

The Fur Information Council of America hits back at Gucci's announcement Oct. 11 that it will swear off real fur in its product offering as part of its decade-long sustainability plan.

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