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Nov. 28, 2024
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Retail

Win customer loyalty through personalized interactions across purchase journey

January 27, 2017

Image courtesy of Printemps Image courtesy of Printemps

 

By Sarah Jones

Retailers often overestimate what is necessary to create a positive customer experience and drive loyalty, aiming for a deeper emotional connection than consumers expect, according to a new report from InMoment.

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  1. Luxury Unfiltered: How empathy can save the luxury industry
  2. Capri Holdings restructures leadership at Michael Kors
  3. Rolls-Royce expands Private Office network to Seoul
  4. British Airways revamps first class offerings
  5. Luxury Unfiltered: Hermès and Patek Philippe prove trust is the true luxury
  6. BFCM spending poised for record high in 2024: Deloitte
  7. Burberry plays with AR tools, pilots digital scarf try-on program
  8. Leopard prints and luxury risks: What the SKIMS x Dolce & Gabbana collab says about fashion's future
  9. SCOPE Art Show 2024 presents dynamic programming with focus on connections
  10. L’École School of Jewelry Arts organizes 'Paris, City of Pearls' exhibition
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Luxury Unfiltered: How empathy can save the luxury industry