Retail
October 28, 2016
Image courtesy of L2
By Brielle Jaekel
Social media is now the main avenue luxury fashion brands are using to communicate with consumers for customer service, with 58 percent leveraging Facebook Messenger, according to a recent report from L2.
{"ct":"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","iv":"06b46567f48e57e961103384026de572","s":"e77ab97c1acec4fd"}
Share your thoughts. Click here