Research
September 22, 2015
St. Regis Doha, Qatar
By Forrest Cardamenis
Luxury hotel brands have made strides in employing guided selling tactics but still have lots of room to improve, according to a new report by L2.
{"ct":"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","iv":"801d26003c832fdff708879db0eb4325","s":"98df4337d900634a"}
Share your thoughts. Click here