Research
July 20, 2015
Exterior of Ritz-Carlton Boston
By Sarah Jones
Hotels are leaving guests with less to complain about, leading to the highest all-time levels of consumer satisfaction, according to new research from J.D. Power.
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","iv":"71a65791681d4c4aa3f787495305adc2","s":"1b55157a4d209ecd"}
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