NEW YORK - Many companies have not adapted their environments, and all aspects of their business, to reflect the evolved customer-centric age, said a senior Forrester analyst June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”
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","iv":"6573acb8d96925eedba0af06ef24a71c","s":"2c24f7b915190088"}