Software and technology
October 4, 2023
The findings show that technology can improve customer experiences within bricks-and-mortar locations. Image credit: Bain & Company
By Zach James
A majority of luxury clientele wants the industry to improve its in-store experiences, with emerging technology viewed as the clear next step, according to new findings from global consulting firm Bain & Company.
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","iv":"e2ba99b9cf716b9ea76ca9b4b8e512c5","s":"949e3b8429846267"}
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