Research
June 12, 2015
Jaeger-LeCoultre customer service
By Joe McCarthy
When consumers encounter a problem with a product or have a bad experience, they generally try to troubleshoot it on their own, making call centers a last resort, according to a new report by Mattersight.
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","iv":"d47fc480811172234c175cb0b26b5717","s":"d8accbc3dca80c12"}
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