Research
June 12, 2015
Jaeger-LeCoultre customer service
By Joe McCarthy
When consumers encounter a problem with a product or have a bad experience, they generally try to troubleshoot it on their own, making call centers a last resort, according to a new report by Mattersight.
{"ct":"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","iv":"82280cae7ec9bc8f129fb1ab8dee1d5f","s":"3a446052c41960c7"}
Share your thoughts. Click here