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Nov. 14, 2024
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  4. In Geneva, Christie’s records new high with Aga Khan emerald
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  8. Capri Holdings, Tapestry abandon plan to merge
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Retail

61pc of online shoppers seek live chat options: report

August 27, 2019

Consumer Online Shopping with Laptop Shoppers prefer live chat over chatbots. Image credit: Radial

 

By Sarah Ramirez

Quality customer experience is essential to online retail, with consumers more likely to purchase from brands that provide high levels of service and flexibility.

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  1. Ferrari teams with Paramount Pictures ahead of ‘Gladiator II’ premiere
  2. Luxury Unfiltered: Crisis or opportunity? Why luxury brands must focus on strategy, not fear
  3. Viceroy Hotels debuts narrative-driven brand identity
  4. In Geneva, Christie’s records new high with Aga Khan emerald
  5. Art to comprise 11pc of UHNWI portfolios by 2026: Bank of America
  6. ‘Hermès in the Making’ pop-up continues world tour in Zurich
  7. Belmond to launch new luxury sleeper train in England, Wales
  8. Capri Holdings, Tapestry abandon plan to merge
  9. Diageo launches new division for luxury brands, experiences
  10. Meta drops price on paid subscription tier in EU
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