Retail
August 27, 2019
Shoppers prefer live chat over chatbots. Image credit: Radial
By Sarah Ramirez
Quality customer experience is essential to online retail, with consumers more likely to purchase from brands that provide high levels of service and flexibility.
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","iv":"bd496996109d2d2e5f7169d38dc20159","s":"4580fac0849565b8"}
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