NEW YORK - A Forrester Research executive at Luxury Daily’s Luxury FirstLook: Strategy 2013 conference said that customer experience correlates to loyalty. Therefore, luxury marketers must create a tailored approach since it is rare for the same experience to work for multiple brands.
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","iv":"bccc82e8192176682df9f9d6839097a9","s":"fa151f3a80ecc042"}