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Retail

3 keys to a frictionless ecommerce customer experience

December 1, 2020

Businesses need to provide a frictionless way to conduct commerce, not just at the point of sale, but also to handle all the exceptions, returns, fulfillment, supply chain, pricing and discounting. Image credit: Chief Outsiders Businesses need to provide a frictionless way to conduct commerce, not just at the point of sale, but also to handle all the exceptions, returns, fulfillment, supply chain, pricing and discounting. Image credit: Chief Outsiders

 

By Scott KoernerRobert BurgessJay Dunn and Dan Sackrowitz

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