Will conversational customer service in US live up to China’s WeChat?
Posted ByBrielle JaekelOn In Featured,Industry sectors,Marketing,Mobile,News | No Comments{"ct":"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","iv":"6b6e0a0bd7f601dc2a201de67e97ab9a","s":"52251a76d875ab31"}