Considering how badly Western retailers were struggling pre-COVID-19, department stores would be wise to look at China’s “New Retail” model for inspiration. Image credit: Shutterstock
Why US retailers should follow China’s lead after COVID-19
Posted By a Luxury Daily columnist On In Featured,Industry sectors,Retail | No 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","iv":"113a78f5e3fc210702527188a4327c3f","s":"370186d72eb63a9a"}