Hotel experiences, even in the high-end space, often resemble each other. Hospitality audits reveal how luxury is driven by soft skills and human value. Image credit: Sofitel Moorea
Why a genuine human touch makes all the difference in luxury
Posted By a Luxury Daily columnist On In Featured,Industry sectors,Marketing | No 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","iv":"fb89e0676f7abb8763e9cbeef53dd2fe","s":"b0be08143007230b"}