Hotel experiences, even in the high-end space, often resemble each other. Hospitality audits reveal how luxury is driven by soft skills and human value. Image credit: Sofitel Moorea
Why a genuine human touch makes all the difference in luxury
Posted By a Luxury Daily columnist On In Featured,Industry sectors,Marketing | No 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","iv":"c04ca9f8fc29888bc8702f331faf8290","s":"232f05011b264e9e"}