- Luxury Daily -
https://www.luxurydaily.com
-
When millennials’ interest is high – and satisfaction is low
Posted By
a Luxury Daily columnist
On
December 8, 2016 @ 2:00 am
In Columns,Featured,Opinion |
No Comments
Sara Mihan is senior manager at Cognizant Business Consulting’s communication and technology practice
By
John Ford
and
Sara Mihan
{"ct":"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","iv":"dd1bce83c047956a959a09f5a8edded7","s":"07d9b9d209883268"}