The customer is always right: Improving the customer entitlement inventory
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"4af46418a019680bc727854d822f9cf4","s":"1cfc8da6df93d9c0"}