The customer is always right: Improving the customer entitlement inventory
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"60165fb9fbee56726073647bef616205","s":"1fe72ae9211df9ba"}