![Consumers should be central to a company's ecosystem](https://cache.luxurydaily.com/wp-content/uploads/2014/04/affluent-consumer-185.jpg)
NEW YORK - Many companies have not adapted their environments, and all aspects of their business, to reflect the evolved customer-centric age, said a senior Forrester analyst June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”