Customer satisfaction hinges on fulfilling specific needs: Forrester
Posted By Brielle Jaekel On In Featured,Industry sectors,Marketing,Multichannel,News,Research | No 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","iv":"a15b513ea2dfa82f35b005c48fc2b87c","s":"df40d2493d95e274"}