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Owning the customer experience in an Amazon-disrupted market
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a Luxury Daily columnist
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August 23, 2018 @ 2:00 am
In Columns,Editor's Choice,Featured,In-store,Industry sectors,Internet,Mobile,News,Opinion,Retail |
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The beauty of luxury online. Image credit: Amazon
By
a Luxury Daily columnist
By
Oliver Guy
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","iv":"20d6d3bea0ccb1c3b4df0af38418ce3e","s":"b2e4262fdf45a046"}