Omnichannel loyalty and the impact of mobile devices on customer profiles and preferences
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No 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","iv":"6d61f6756a7506ef6f1e1d9c2c51c437","s":"cf785ac374fe7091"}