My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted By a Luxury Daily columnist On In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"tW5XAmBxCiVCDxcMWO2YeLiU54COzGCdbQdWrXESOtUETQqBRcbQyZ6LJF9S1DWVic\/fymBVx1A87EMbPoOMs9QMJKoG3zYKp57iGh6jcuy0bRN6DjXGM0PR1ZMsJpN6VeA0T1bq08vvzNY+FIiy5ZsqIQdSHTExHeNTMqVCZJewWAj\/PbSUMYKrVBGXEBxbyZFEDCGS3oyiwvzVOt1wSfzwgqgbYXsxHIt7FvzWM+k0QTaa2jtfcjYvjHlLzc4AlHLOQqL82iRtMRz0rnZ6wUmp7ZgZvpm0etdUBMZ2SlJQBvMxpXxQLp3J3DD6scjefd0ZRhnmmqM1Mjc99kICeP4MUHydV0gFqICS5rkrJwV9p45I2X0QUf4sb2+g651ocyP1n98FjdCp3dPmdacKSE+J+N9YtOPC++FKTTKUowjinl3jxXBq+umoc\/03h4Xp2MiIEK3et1\/ULWV4eq4YPKNhojo12C7BHqU8OO8ZoVz0ct5pNJfu1WRAo\/4ZSFA9h\/4ldxCupIbsYT1i7mq04L8On\/i4aUdXTV\/eeomoPt9QWQBemLtmbGeOC3I507T3kKlay4Aid1EdMKdMVKjpWbRuWZNaKCRPCnDlqqqpjtcIL03ovscMOssZSWAZyClrGfkUMvhzyhKGOoK2b\/rdIXbD1hrE4XacA8MotARgJTAM66ttrNIyCjbZ3V6ysRV+3EREwMFNssYgAaYucHa+K\/WRHvmghE4ShWsacpNK3i1AQ3ovpmu4\/KRFwvLx6Ua+4383Yr6em1TKJ\/kGJwmXJh8WXkdB8VWzN5eNCI+ngiugBiYUGrFCELyj9+DnR8jcjttPmiYj5NLIlL5\/Sgk4HUapbrvQvfZuTOMMS6n5SFOBL4MXTPliuk5NyZN5z3uVBowTxNZgT4FIuxQN8c2L6f3NEdNxcIgZwh2KNQ+4fqBqTQNTKtJjxwt6\/MEURRxVRuN3e7vKmPsRLDlZFe+hVLiPJ8k4WPRY4+ds9mQK9wTi3JmccdIrdB3OC82h\/BvktFUntLeQXrz4iNCxtFM0TARi6cPuLZdRdTX8jD3ys2KfrR4BG+VLL1IiDjlcDqyyIMNF9zn0038qLCyt3xcTh7Hq6mg4HneiRxccAXVTe6waY+r\/zJccLqM9moz8ZbMgQcNV7GqmD2jZcru1pvbUaZJmFeYU5lLpfIa82eSbeCcj3sUWwX0elxMhwc1AjyShXLynZLhxGuNegxaxduAe2QRX6dyD8iNHl50Rg5UFsCCPi6xC24Lv60FRiVu\/94WxwlibTNvOYkoy60BY5lcq4tSNR37uMW8Nz\/Yu8BLgk2HkMQXe9zh07s8K+33wiY0bMxf3EboJ0AdhAWqohYQl4ZeQ4WTYZOswkUVQUaBrwXTmRei1YZbJHd471HcIv+2igV30Dc1FW9vJZ1saUIuBAnB1Vb57xPWdhejxu9hlXZU107TKhDydScNX76VKnZpyy1dw7Oiznyf1ZhJE8rv+G4H3e6Gb693eDjnwllWqqTaquO9ClQ5ozqkRtXVXMXulJBsrPtMoIjGdsf\/AcP4TphxCDTu9X6wq4mMx9md6046eEqU\/X8D4nqDfMJRcXG5jekdOEuFRd\/\/2\/zB6tWiKtOgUXc25Z+IKneUiyO7qdl1IKIG\/5Tq+QcCZYnGTir3xrqE0lKpa9knhLPc84rBAbdyVtNi16sK4RtGEZjyXu+cWVaaPAZtCAeFOQLZOz6CNb4Lqy7L8bbxgyyKBYdbtJkeS1et764GHIFnQoovb5ShoEqB5yqRdXuumUSOm\/90r2m1Quk+z2mJJGp7UiaUME6xk0T5gbMUhdXbuOF34FIVWDEZ6RAr0l3zkuQU9euwUU1L8djoOcLpKEDMUO1xITeVx+VNv80rhd1Le6L353+h2W9coILsAjwlUhI3yNymeBDRygTgepU9rna7F+uXL\/Bcr0pfeW1WeFKje58O0UXEND3bsMeC6FytTQxwEeKPtIBtvtHcaPG5k2dnAbyvdjtL1C+SHtVsfON2pHD1VVwIuW+i633cf\/y9eye0vJEfIkz9diIQKEgwXx1SHCl4UQoAoWVObdMzH9FNzMsCZXr7mqbF4jcPkMVrjkz8TmOXDm8ugr0Qlpru4V7rSQYeuPfawJOPek\/6dlShBBZUOEjnzETemeZQ+hhLkK8WnTAU97R1mQV7ZSZoJmflfkTbbgBye8jjFjWYApN5DeeUGkGcF2v\/RCdHskDsUQKZ7wrVWZpzyyuaneLvB1mdAaK05KGoQAPGoT2N9E6FuFwyBBS4lK\/ODbXM3jZbuBfWUecwl+FKkBbfRMAM29C6hp1UpYDPoJIIByMUyrANhz\/mg3ywHJhEV8Wq58IqQJXVWCALQ\/xjtXm4LnwlKBYFdeGtlINISe+XOcmGA7i+YRB7bNwNqIcUxKitIuI89V\/6JWEomtue\/kNpn4VTbVR8QC+kDAWawsi9GH1+pxQxlEFpe3GoXBWVlK6GMp3c4ftzKJPAmUkZufPul4u\/W2IOcZXW\/+NCttC\/2mPoi9XG5Sb3HmAG\/VDokI05oF4XsykwC6TV+exmMoNw1o6zKJTqFCbATRsz46LF6B8eXYg4RlAApbFgrl9sk+jIfVT0YzEelZAhZiTgy4PLQJMh1xdHqSMSgLbimuD0PdjqOHZsDYwwvh4Oi+LFY7OGvOqohXvOBPR8vDpf3uLKd8YlFXKELXkEaWIuezLKA0VHh3iWR+Cj5CGsdjQRBiRc9t6zIhmJHoNNq8ZPAnV5hSUdt2RulHBO\/stV0v\/Od+QE+OVOBf+nq8wSqUXcTAQw1mUIf\/WBZ1ZBb3fmGApWJuEnkeL5INBd24GbQKKYZU00RM9eYN+43enu1XyA4CygNRvXLdbAUa0HLtwfPP9HqJ9hYyargPKtQnsbT8CVdDat8HoOOORPCCh\/le4sPRMKD5X\/zVIlmo+ua+wAwGzKrgNU01cMpx0x7S6S\/r\/GMn50Uzn9H2B6RJlrUrSQh9978geSymVJYedvsDjgbJzous0SAE6EvUfkMLTreVJuyI1GLG\/sHbno4pGrrszD\/FQuJsmIAIPLEnaMygv563YWP7dr6XuUhyxcmue8pd41t6a0RVeH1\/BA8w1eEyZlE\/U5CXqriqjaV+i5tzIYb7n\/v9L\/6s4e9ZUKmowvCNdZsSHO4X1inh5FwLLZOxGd0WNwsEh0qn4P6Q4N4+C1Vw\/UjxvvKF9PKdBKrqk1lLhw8uUKBu5DM970cDo9Xo4hITuBej1qLnN+Yy8GtFz91Iupi4B5q9rl94mSveU\/WhaOABcwAxEN5D8WuvlhWakMRz8B3Zrh3\/VVW10FuPxRLEyzgsku+0pKJDqHJpIe146UEGc7NdfwIl6On\/nSiMZ85hwJHRlqVBraEHrlfGi9LqcOfxMjD6UnvcShV76729orcIgWFNahfaiCcd7o6Ia76V8E3RPXw5HDFJEBtjxknHijhYYD6iHffPJ6\/tewNRGV39lYsgbRrjCBMiuFQlwnLSC4XVA8T37I0H7nLv3yzBr9fuksTG52+DNnBvyuFyxfNtqHpGPO3m4SCEb9cGwi0ss3CocmOviwLgb5sECoNj0RC\/m8YVyJHfhqtRBFjU+XRWhAAyVkY60opunEGaQAWCZYu3JA2xAKNEWJ5iSx3Eah+iDCr8CjonRRzKXKAHSvjZrC4nUK4DAn7XHal8PCY8AkQH6i+MaEjs2c5YeTwTzrAByaDl2yUpVajlst4KBeHEfkNvUw3IcCHbvOZH7OfviQVIDCDI3BfF+FHjjEDYmfGNaEU8L\/aK4zwM6jelK9P4b6hMtHfW0QLfj3Xvfxh9WBBnE0PKhdHYVl02dItOfA+ukr+7AKYkknOG5W7xhRGAPlptgHLPl\/igU2x3uyXKGBIJMKtTe5NiL+p8Nf3RTwXunykdSiaOjRT10pDnEbGvKAkJN9VSRrC2KCmHQN\/joNeJM4U64xdnA12npAHp892HsJCISQrAdTYKZMw8qjfLutt\/6NGI+rmRfr+iYO9oquEz4nQOI\/21BATyBiUAAFBp9mR2OosIRLLVDTyir\/Zjr3dCdxvFmyy9IgRibulmf3ArP34NSI1yGtmmF+rAJdg1eZv3XFNI0lYkNsGIxNvG45n6xba\/prLLK0LK6MToTEtZ\/HgoKVrZhedTmQ3x5\/RgLQrJCF9Cf\/EwvMYU6HehfP9+V\/BnKErdBMlnLEv4rcEBqX5wr\/lpvAGaxo3ClwttJ88h9t\/J5uUaoggDqNctZstxSB6WKk7IIh+e6WcAXtCbLoY4pSFhY9mPnyHKpoo4qQzqrkv4+VbMxjpEFX3sAYrOXjU9eL1+VEJIwOM5oApVbS6REcztiWC+xfJrZCHXbjEvKdhOTDtLN4trxJKKraNVc0vr4AFQchR1\/g1E0AW7\/p+0RHYRgRr6rWC6A+AWfwf4Rmo30etqSJuaWgPZdf6ilujfnVmABJVRpBbEEetml7ltXKsKtoMfFdywN\/lqysFyD7iffnjD1CDUj0EMXaGuBXqUlZpaDJmNpzOBLUGnVQGfwcG6RPATtEBYmzbWbs5WbP2i7yyPIiNveMmGhPjdOQ2TYNMM1F200wBps7Btr\/M9FhpgaDPJqLA3j4vre6sFiZC+tD0e6Vl0P5iOoQ\/vNog7sTrk2B1koOT1iYcyhN5TOygcw4M2xEZ7MVEn3XYm3vvNuK8WCWZCHfWIKn+J5Ia1d33WVnDeOSVTISCcv27MYBz0IwN7nBif4XOZsS0KizoR7kcMOE7JLxo07\/wI0G+ARJIaicUay1kKItV+lW7U6UKnQL35p7nxsHKoli+SNO3X81eR38hsSBqTmbwxU4BKoHC\/RFfgQ7umfu1qCPnobrwYek3o4qQM8YTAmb8o4ZEdBEA0GKYGcLiLnp7b9OZ6MtrvdKhZSBJuGYBac8AATWJDzJjEc62x4bU3osZCsgZ88W47wP+1BNZABD9DTtWrXtDNOsHchNGFqx+qr49S+wHMybrLnlLbcKw6YdoVjD9klNtgSwsQnew6l2V+8kXVzFGsuCFNQ2VEdwYPyXqk6mK8+7YolKqiPfZGFBg88NAZT4Z3ABAnWZgia7ufDOfm3rlrcqy2C4MZyTT72Plqd1fU\/krWn+VvpwmFLWdiRhA0A2ljaSqQkNDOxzBsFDCCF\/OGCGyQZjd0iQlIRUnHGoCwb\/IEOmsNAjs2ZBYZcHQLsoJb1rlNiir6691yIVJX7PbTSDuo9XISCDFDzdV0qn0IgOKRUb5b2NDoUs5A8mZ2qhQssTJ+JsVp44PuwS4kjsUsIH0UNHmidPc0PgB7f\/L6ChyWOq0g8g0Q6FI1gFIZE3jTx5xXQacRNK0jH3Z0mR0th6\/XfnYoBKCoPGnR80harbzPehdrhM9xqEMy54OgQoPDtOPIs1QEYCYXNGjCQwl5tyjXiNndeA7AgDjrp\/S\/7H74j+gaBt5xNnL+lzCGmEHn2dzWxUkExJiaFnZcLZgclKKxFFiJyR88euQ3DfBVxJGsCZSQwEAoQ3Pg89vtzL8nMwnV9iFu\/9G09X7+NEC0wRqjnTQRvkKFFAoOsRISK6W23DtJMnS3QQbLBfx5dmOmkiCZRCeSgaJIk7kXzX4H7dH7uYVI2eYkCLxavHToxiKsiB+G7Iq+W\/T1GiHxsDoN\/jewLDhKbC73DVrfkClsZKYFm0CICGW5uJTkHb4BS3iRVwpKWHxmYyuaYbndSO6Byzh2VGS7XIsIOjovRDqsxz9QjGtpN9Mkc79f0DIwxTCVymTg+xMP9v5N71SiFnliu5MMZFy\/GTXxUcHrP\/6OQg8CFyDCVvWCEknvG34OlTnyXYAkCxEsPwtStn7E0TA5niZ0jALKxGFgjZfgP5o8gs8z84MInBp5J0f+HZrrft8DTWbypPuoy6xO0JPRBMGfUlV6z787GM5msxa2A4smoBaMZMt6TNxSIulh0Ir+qHN0wHPNzrwMuVDTilEL+wTmzQdokrZscSvgNmnjza0sFaRwuiH+m18YgJI101FNZzkN3ZHrCQ4Qsqn0\/Ka0ZNCDD6OFYL2UmVp6EEtB8F5aKB5jQXFd3Z+R1aIvJF\/Lad0j9sAqd+7tMLutqyKf8dqL7gGSRQfr1XOssAg4AXexvtNQfHoD7H7AIodFBpG67el07Wja8SDs6myifT56aH+elHVD3j\/eCQiwCWlwqjHtd1+NcJxE8T7v\/NIbeRKjnhLkkIODCCMs1gsQbIbxHkzHr6Bg5ui4Myr0a2TzECz1XGEr6NgEib5eo+Ed9gDxhdGXJYzKf3P5ouwpOoCpjg\/c6UhCYp8+J5A1G35yBEDqZW39HoUf6QfgukW18pxjJWuAhedcvS09oQiKupnm9Z5QnWKn+cFj6g3sLvGObSHfrZrReGxdvJB+GW1qFEKZE72vJICZrh9abEUM8fR2zNVp3gEcFRwGpxWSEptMugBfhHSq3ESnN5Cm+iXHfX6JZI33+RvljZuh1QyV7rkfN8RgjClNJ65N8Mix\/LrTXUMQJpcGgT7JulqqEZY3c3ZdKHxrfvomQnIMoxZnc9Ye73t5VVn5FUKsxXm32i3Zolms52N\/sDsNFdOAByUbJnb3O0bnftJw9AFA9S8a1Z9aqweCAcbWjK2TRCUTo2+mR04aoWsf30ViRvmko\/j1OvPJn6W2QIRhoNKe4MaTZVHhbzkddAnZsFJBB04DVO+ka0Z3tCZAy29I1iNabYopGD\/feC2c9wdXwNQvBwItqRnY2Qkz\/1ollB0hVmSA05dhrb3utYdHeyeuwLvvSZPM1aryYzO9r5XPZP3ygZ2CjYjpmd7dSYTTe8HRgCLJFUxXk9e5q4F\/qojTaLN6wHalUhAi3hV3aQumSpmSTnSL\/Tbq7wBOyOzfeoQbWTVkCnXdkK+ydm0B7Y04czoV5KG5pXBrPgWJL0AON3XztNETdQ1kRShwDWlnqHBYxNg8+mkpZjukkjx\/2SaJGxDiTL09\/O7aNhWNHoZjgKWVGjj1d\/7xP2VSmHFYo2YW2fuwQBGkk0iJb9tQVKcyDItIoHr6Y7uJqZxGw5UCWjMUsHu9LeWGlf\/pAlAGS9W8aAvjhJEwcXs\/2Q6jrmfPAjqD4c41QTqn5o9zzczbelYE9UBikNkE64odQUtU882SQNZTQEHkKb7w6CupxDWiWc1qTioVDfljuqYuyXrLMslz8QBKnMnmFx\/t0PHqh4xUdNI7YOca8iYMDhgU3jighHG4nHXxpz7RkHt52ZgMQrPX4G1b77fr7HLDZc12kX9WBJTeCH4RfhvUw9CJxYlQHrDgM0zwGkn9m35nnPil69nVCmv\/m0cyD+aK7WYabLD3s\/IQhTMWRJVlU3bxtFo1\/rk2HoPtcTwUruHpzNOyMqhlrZXxLDpNsINmXMsUGdbFiTXegqaiKiz\/oQ\/NI+VV8lox4XA2io\/\/cUNo0l83PXbuTS2x6JfUHuK7WtkDlkpcRuhURHCIyf8Yz8wMMjrFWcDlwm1NtxST8qVEtwitOzpkCyIHw5c\/C9wO7+aoxgBbhy5FSaVU\/HmAMN5FPyfrB46Jnonqbt77HEI17o+uC5elAWYXaPu3NAyH\/nJHlABZ6RA8sjIDoY8NcsTMfAodLTX\/Wegtt91dEizzlhAEwUMEoQw662247t0o7JP8Q6cnBv+Vv4wWCvAi99CLn7ws66b4xtjcmi+FVe5xAFmbo8p3sBL+k24PaW2s4SPcWtlUd2EIlVVrHTDQ2j03eYbqksdQygzq\/NXEn0mW1tRhXP+yssH5\/TPiEaaERseyS6J2kBjH3OX+slrraPeFjvwmkPu4XFOy70nyjQN+LPpjQZprshN3BpckauCHhJo3ZoWhtMCqqnOy712qgC3LPzQ+Iz8FIRa9MTdnhiNmegi\/rhATAGWeNxsCuQT00QRRiblRfet4sYK93SYEgp0LaorDTherQmHrGLElDSAtVAdPzzDH4VeggkozIEsWuxeWeRF9BTUaq8I8rRLFjCOx3giufVUSpjp1BMsiTMhnZrUxuXbEJt+VJLhMefTYyWEnlv8GVxCqRmwIyXasxmUl9wHB1HhXOxdjVIlwY0zvDBth2Zg\/H1N83Jn7bGzso\/ngNECTfendtFjNbtSK64hPtRkRzsSqQYJ8vttXv+qbkzT2wIcensdl7q918J64NA8CdELXrf9J15nCLXIW0XhvKIVd1rCHRfFxcytrKF64bbKWFV212llypyGzpf1Nra5tM2PGcUR8+P6Hh76PL5ePZUT\/kEB\/wrhlzbLEGQMFMpvXqADP6A5VSxkNVAEzR4042Ig0csvgebuqULOCAvtYIFl3nC2hnOoLvkxIATMHAfNPVQyhRKx2FgYAbJ0WSLXHdWgYRriInvjuBoR+lNCqwqjrxjsyxoP+f0Rib9gplNoqoMbe2W\/w0Aa86kscywyEaxDX4W\/RHryyqQDo70AYeX5O84PYvw1YHtRa\/qCBJ4nu1C8rc2G3UF5LIpHmLDrRoO94SMKJ9F4hUs1G50A\/++BaSeA7jphEoW2lMS+OLGf2Dv4UurUJRD9c5zhzSh9hTpAglbE46+3sIsnKX+oBtRn1lay8Bkvp4BdiIL8+zOO2oBAUuWZszmuaYNjraUc4o2\/uC\/VU+zzU4jlhs4R1vNScb71PkmRkV6uNaLR1zwCumWJG4bcxDZpFFdrYqUUK+45rX3pqXqgMVKALR7KtYpb6Cyo3E+tRv+3q9JRmx5nB5s8F89nh4VxV0P2FqeCiwb5LAHWK6eeKX9oKOzfU8oKrcQ\/PHJ9Nzdx1yR\/v\/ppCP2jBfqEWvHvkRZ5qEat2dbF\/Waa5oU3EdkCtiklXEV5wER7ZTZnoXkb+9FMin8tgeno1EUYj8xNeTm6i1W3Nfcv6edPRaLOtNgF7JW5jIWPcyxBLXcxmUnYghsuw2T9m1o4JuQoDjMgiAEVR+EEmiPjoc5Qx+AiA6ql795187zMprt1CWK6Oo0DW06ye8QhvfGxfAhYjd+1FRqeYy7FgoaAnea2N0YNk5ClM8mptob67yatm4oF00FV\/YWbK2UT6vsyCWNp4UZNcC5xVILZjlzYBidjDLBGZ0WgXpCO5qNkn6NnWOA2RLl0YPIM6osM\/Wv\/DvF7K62deLsF5\/mt4ZP0ZjTnHmEzhshUNQRUvZz1IXGtHvCAWGMmMFf+j9Ax66c7jleUNUHnoHgOEBT57AP7QHMIud8ZoyfvbtETadEigj90E8fe2UAIVCYA","iv":"6669e8af1dfe79bfe7a2830554833484","s":"18d86064f1339d75"}